At Kulture and Blends, we are committed to providing the highest quality products and ensuring customer satisfaction. This policy outlines the terms and conditions under which returns, refunds, and exchanges are managed.

Eligibility

Due to the perishable nature of our products, returns, refunds, and exchanges are not permitted unless the product is received in an opened or damaged condition. It is the customer’s responsibility to inspect the products upon receipt.

Procedure for Reporting Issues

• Notification: If a product is received opened or damaged, the customer must notify both the delivery company and Kulture and Blends immediately.
• Contact Information: Notifications should be made via WhatsApp or email within 24 hours of receipt.
  WhatsApp: 0566162647
  Email: Info@kultureandblends.com
• Documentation: Provide photographic evidence of the damage or the opened condition of the product along with the order number.
• Review: Our team will review the provided information and notify you of the approval or rejection of your claim.
• Resolution: Upon approval, we will arrange for a replacement or a refund. Refunds will be processed to the original method of payment within 5-10 business days.
• ⁠Return pick up: Once your return claim is approved, you will receive instructions on how to return the product. Please ensure the product is securely packaged for our delivery company to pick it up.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at Info@kultureandblends.com.

Sale Items

Only regular-priced items may be refunded. Sale items are not eligible for a refund.

Policy Modifications

Kulture and Blends reserves the right to amend this policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of this policy.

By shopping with us, you agree to this Refund and Return Policy

Thank you for choosing Kulture and Blends. We appreciate your business and are dedicated to ensuring your satisfaction.